Order Terms & FAQs

When will my order ship?

Orders are usually processed within 2–4 business days. It can take a little longer during launches, holidays and big promotions.

How long does delivery take?

Most orders arrive within 7–14 business days after they ship. Delivery times are estimates and can vary with your location, the carrier, the weather and holidays.

How much is shipping?

Shipping is free on all orders.

How do I track my order?

When your order ships, we'll email you tracking information (when available). It can take a little while for tracking updates to appear.

Can I change or cancel my order?

Email us at support@elaraskin.us as soon as you can. If your order hasn't been processed yet, we'll do our best to help.

What is your return policy?

Every order comes with a 30-day free trial. If you try ELARA and decide it isn't right for you, you can request a return within 30 days of receiving your order. Email support@elaraskin.us to start a return and we'll send you instructions. Return shipping is paid by the customer, and items sent back without a return request can't be accepted. Read the full Refund Policy.

What if my order arrives damaged?

Please check your order when it arrives and email us right away if anything is damaged or defective, so we can make it right.

What if an item is out of stock?

If your order is delayed because an item is temporarily out of stock or oversold, we'll still ship it as soon as we can, and you'll get one extra free with your order as a thank-you for waiting. Details are in our Shipping Policy.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Shop Pay and PayPal.

Order terms

By placing an order, you agree to our Terms of Service, Shipping Policy, Refund Policy and Privacy Policy.